Skip to Content

Email Policy

We value your interest and feedback.  We also value your privacy.

For that reason, currently enrolled students are required to use their Texas State email address and to include their full name and Texas State ID number when corresponding with an advisor. This helps to ensure student confidentiality and accuracy of information exchanged.

Please also consider the following information before sending us email:

  • Email is not a replacement for scheduled advising appointments.
    Detailed topics such as GPA calculations and schedule changes are generally best suited for discussion in an appointment where the potential for misunderstanding or confusion is lessened.  A good rule of thumb for determining whether your question is appropriate for email is to ask yourself the following:

                   'Can I fully articulate my question in 2-3 sentences?' 
                   'Can my advisor answer this question fully in 2-3 sentences?' 

           If the answer to either is 'No,' you will most likely receive an email response from your advisor requesting that
           you schedule an advising appointment instead.

  • We are committed to providing you with timely responses and appreciate your patience.

    If you have not received a response to your email within 24-48 hours, you have reason to follow up with a second email to that advisor or with a phone call to the Advising Center.  Students who begin the process, however, by initially sending duplicate emails to more than one advisor with the same question usually find that this only slows the process for receiving a response.
  • Consider reviewing the information on our website first in case the answer to your question is already there.

    We put a lot of effort into keeping our website current to provide you with an extensive amount of information and resources at your fingertips.  If you can not find what you are looking for on this site, however, we are more than happy to assist you.

Information on setting up a Texas State email address may be found here.